It's a consumption-based billing model, whereby users are billed by the hour. Essentially, it’s a lot like a prepaid mobile phone plan, where payment is made in advance (prepaid principle). You prepay for credits, which are then balanced against the consumption of services. This results in no minimum contract terms or any other liabilities.
Billing for instances, devices and other related services is based on hourly prices. Our automatic system gathers usage data every hour after which we deduct the usage from your account balance. Monthly prices are displayed for easier comparisons and they are approximations assuming a 30 day month.
Yes. Instances in a stopped state continue to reserve dedicated system resources (CPU, RAM, Storage, IP) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a virtual machine, please use the delete button in the control panel.
Yes. Device in a stopped state continue to reserve the dedicated Mac device and therefore incur charges until you destroy/delete it. If you wish to no longer accumulate charges for a device, please use the delete button in the control panel.
Currently we accept MasterCard, Visa and American Express. If you are an Enterprise and Bank Transfer (PO approach) is your only method, please contact us. Bitcoin as payment method will be supported soon.
As a Swiss company, Flow only charges in Swiss franc (CHF). 1 CHF is usually equal to 1 USD. Here you can check the current and historical exchange rates.
There’s a minimum amount of 10 CHF you can add. That's about 10 USD.
If enabled, Auto-recharge automatically adds credit to your accounts balance when it falls below a certain amount. If disabled, the customer is responsible for manually recharging the credit.
Yes. We offer all customers 10 CHF worth of free credits that you can use to try the service before making any payments. Certain functionalities are however restricted before the first payment to prevent abusive behaviour.
We do not issue refunds for unused services or credits.