Flow Documentation
Company PagePlatform Status
  • Overview
  • Platform
    • Release Notes
    • Pricing
      • Compute
      • Kubernetes
      • App Engine
      • Object Storage
      • Mac Bare Metal
      • CI Engine
      • DevOps Services
      • Volumes & Snapshots
      • Load Balancers
      • Elastic IPs
      • VPN & Peering
      • Licenses
      • Support
      • Billing FAQ
    • Account
      • Sign Up
      • Closing account
    • Cashback Program
    • Support
      • Case severity and initial response times
    • Service Level Agreement (SLA)
    • Security & Compliance
      • Log4j Vulnerability
    • Regions
      • ALP1
      • ALP2
      • ZRH1
  • Products
    • Compute
      • Instances
        • How-to
          • Connect to instances
          • Destroy Instances
      • Volumes
      • Keypairs
      • ▫️Networking
        • Private Networks
        • Routers
        • Security Groups
        • Elastic IPs
        • Load Balancers
          • Balancing Pools
        • Certificates
        • VPN & Peering
    • Kubernetes
      • Clusters
      • Resources
        • Volumes Features (CSI)
        • External Load Balancers
        • Cluster Autoscaler
        • Traefik upgrade and tests
        • Update custom resource definitions (CRDs) for VolumeSnapshots
    • Object Storage
      • Instances
      • How-to
        • Access Storage with AWS S3 SDKs
        • Access Storage with Cyberduck
        • Access Storage with Mountainduck
      • Ressources
        • Supported Amazon S3 features
        • Replication Management
          • GET service replication
          • PUT service replication
          • DELETE service replication
    • App Engine
      • Accounts
    • Mac Bare Metal
      • Devices
      • How-to
        • Connect via Remote Desktop
        • Connect via SSH
        • Change Display Resolution
        • Connect local USB devices
      • Resources
        • Deprovisioning
    • CI Engine
      • Subscriptions
      • How-to
        • Setup GitHub Actions Integration
        • Setup Buildkite Integration
        • Customise Image
        • Enable Debug Mode
        • Change Image of Integration
      • Resources
        • Runners & Concurrency
        • Vanilla Images
          • macOS 15.2 - Vanilla
        • Golden Images
          • macOS 15.2 - Golden
        • Custom Images
  • Developer Center
    • Overview
    • API
      • Product Entities
      • Location Entities
    • CLI
    • Terraform
Powered by GitBook
On this page
  • What's your billing model?
  • How am I billed?
  • Do you charge for stopped virtual machine instances?
  • Do you charge for stopped Mac Bare Metal devices?
  • What payment methods do you accept?
  • What currency do you charge in?
  • What is the minimum amount for adding credit to my account?
  • What is Auto-recharge and how does it work?
  • Can I test the service before paying for it?
  • Can I get a refund if I don't use the service?
  1. Platform
  2. Pricing

Billing FAQ

What's your billing model?

It's a consumption-based billing model. Essentially, it’s a lot like a prepaid mobile phone plan, where payment is made in advance (prepaid principle). You prepay for credits, which are then balanced against the consumption of services. This results in no minimum contract terms or any other liabilities.

How am I billed?

Billing for Compute, Kubernetes, App Engine, Object Storage, and other related services is based on an hourly basis. Our automatic system gathers usage data every hour after which we deduct the usage from your account balance. Monthly prices are displayed for easier comparisons and they are approximations assuming a 30 day month.

Billing for Mac Bare Metal devices is based on a daily basis respectively 24 hours. Our automatic system gathers usage data every 24 hours after which we deduct the usage from your account balance. Monthly prices are displayed for easier comparisons and they are approximations assuming a 30 day month.

Do you charge for stopped virtual machine instances?

Yes. Instances in a stopped state continue to reserve dedicated system resources (CPU, RAM, Storage, IP) and therefore incur charges until you destroy the instance. If you wish to no longer accumulate charges for a virtual machine, please use the delete button in the control panel.

Do you charge for stopped Mac Bare Metal devices?

Yes. A device in a stopped state continues to reserve the dedicated Mac device and therefore incur charges until you destroy/delete it. If you wish to no longer accumulate charges for a device, please use the delete button in the control panel.

What payment methods do you accept?

Currently, we accept MasterCard, Visa, and American Express. If you are an Enterprise and Bank Transfer (PO approach) is your only method, please contact us. Bitcoin as a payment method will be supported soon.

What currency do you charge in?

What is the minimum amount for adding credit to my account?

There’s a minimum amount of 10 CHF you can add. That's about 10 USD.

What is Auto-recharge and how does it work?

If enabled, Auto-recharge automatically adds credit to your account's balance when it falls below a certain amount. If disabled, the customer is responsible for manually recharging the credit.

Can I test the service before paying for it?

Yes. We offer all customers 20 CHF worth of free credits that you can use to try the service before making any payments. Certain functionalities are however restricted before the first payment to prevent abusive behaviour.

Can I get a refund if I don't use the service?

We do not issue refunds for unused services or credits.

PreviousSupportNextAccount

Last updated 1 year ago

As a Swiss company, Flow only charges in Swiss franc (CHF). 1 CHF is usually equal to 1 USD. you can check the current and historical exchange rates.

Here