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DevOps Services

Subscriptions

8x5 Subscription*¹ °
24x7 Subscription*¹ °
Control Plane
640 CHF /mo
840 CHF /mo
Worker Node (min. 3)
420 CHF /mo (per node)
520 CHF /mo (per node)
Included (DevOps Cluster Subscription)
Excluded (DevOps Consulting)
Incident Management:
  • Identify Cause
  • Service / Node Incident Handling
  • Pod / Container Incident Handling
Monitoring:
  • Cluster Monitoring
  • Node Monitoring
  • Argo CD Monitoring
  • Backup Monitoring
Upgrade Service:
  • Kubernetes Upgrade (2x per year)
  • Backup Solution Upgrades
  • Argo CD Upgrades
  • General Consulting
  • Problem Management
  • General planned changes
  • Root Cause analysis
  • Performance analysis
  • Service / Node Changes
  • Node / Pod Resize
  • PVC Volume Resize
  • Restore Management

Consulting & Add-ons

Item
Description
Price
DevOps Consulting - 30h Package
Redeemable within 4 months, Smallest billable unit: 30 minutes (half hour)
7'200 CHF
DevOps Consulting - 1h Package
Smallest billable unit: 30 minutes (half hour)
250 CHF
Application Monitoring
Monitoring of customer applications and services
on request
Security Monitoring
Vulnerability Scanning & Reporting
on request

Initial Response Time Objectives

Initial response time means the maximum time to get back to the customer. Initial response time objectives do not apply to any billing, invoice, or sales-related inquiry or cases.
Priority
Business Hours°
Non-Business Hours°¹
Critical
Within 2 hours
Within 4 hours
Normal
Within 4 hours
Within 12 hours
Low
Within 12 hours
Within 24 hours
° Business Hours Monday till Friday, 08:00 - 18:00 CET/CEST (excl. Saturday, Sunday, and common holidays) °¹ Non-Business Hours Monday till Friday, 18:00 - 08:00 CET/CEST (incl. Saturday, Sunday, and common holidays)
*¹ Minimum contract term: 12 months