# DevOps Services

### Subscriptions

|                             | 8x5 Subscription\*¹ °  | 24x7 Subscription\*¹ ° |
| --------------------------- | ---------------------- | ---------------------- |
| <p></p><p>Control Plane</p> | 640 CHF /mo            | 840 CHF /mo            |
| Worker Node (min. 3)        | 420 CHF /mo (per node) | 520 CHF /mo (per node) |

{% tabs %}
{% tab title="Included (DevOps Cluster Subscription)" %}
Incident Management:

* Identify Cause
* Service / Node Incident Handling
* Pod / Container Incident Handling

Monitoring:

* Cluster Monitoring
* Node Monitoring
* Argo CD Monitoring
* Backup Monitoring

Upgrade Service:

* Kubernetes Upgrade (2x per year)
* Backup Solution Upgrades
* Argo CD Upgrades&#x20;
  {% endtab %}

{% tab title="Excluded (DevOps Consulting) " %}

* General Consulting
* Problem Management
* General planned changes
* Root Cause analysis
* Performance analysis
* Service / Node Changes
* Node / Pod Resize
* PVC Volume Resize
* Restore Management
  {% endtab %}
  {% endtabs %}

### Consulting & Add-ons

<table><thead><tr><th>Item</th><th width="283">Description</th><th>Price</th></tr></thead><tbody><tr><td>DevOps Consulting - 30h Package</td><td>Redeemable within 4 months, Smallest billable unit: 30 minutes (half hour)</td><td>7'200 CHF</td></tr><tr><td>DevOps Consulting - <br>1h Package</td><td>Smallest billable unit: 30 minutes (half hour)</td><td>250 CHF</td></tr><tr><td>Application Monitoring</td><td>Monitoring of customer applications and services</td><td>on request</td></tr><tr><td>Security Monitoring</td><td>Vulnerability Scanning &#x26; Reporting</td><td>on request</td></tr></tbody></table>

### Initial Response Time Objectives

Initial response time means the maximum time to get back to the customer. Initial response time objectives do not apply to any billing, invoice, or sales-related inquiry or cases.

<table><thead><tr><th width="150">Priority</th><th>Business Hours°</th><th>Non-Business Hours°¹</th></tr></thead><tbody><tr><td>Critical</td><td>Within 2 hours</td><td>Within 4 hours</td></tr><tr><td>Normal</td><td>Within 4 hours</td><td>Within 12 hours</td></tr><tr><td>Low</td><td>Within 12 hours</td><td>Within 24 hours</td></tr></tbody></table>

° Business Hours\
Monday till Friday, 08:00 - 18:00 CET/CEST (excl. Saturday, Sunday, and common holidays)\
\
°¹ Non-Business Hours\
Monday till Friday, 18:00 - 08:00 CET/CEST (incl. Saturday, Sunday, and common holidays)<br>

\*¹ Minimum contract term: 12 months


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