DevOps Services

Subscriptions

	8x5 Subscription*¹ °	24x7 Subscription*¹ °
Control Plane	640 CHF /mo	840 CHF /mo
Worker Node (min. 3)	420 CHF /mo (per node)	520 CHF /mo (per node)

Included (DevOps Cluster Subscription)

Incident Management:

• Identify Cause

• Service / Node Incident Handling

• Pod / Container Incident Handling

Monitoring:

• Cluster Monitoring

• Node Monitoring

• Argo CD Monitoring

• Backup Monitoring

Upgrade Service:

• Kubernetes Upgrade (2x per year)

• Backup Solution Upgrades

• Argo CD Upgrades

Excluded (DevOps Consulting)

• General Consulting

• Problem Management

• General planned changes

• Root Cause analysis

• Performance analysis

• Service / Node Changes

• Node / Pod Resize

• PVC Volume Resize

• Restore Management

Consulting & Add-ons

Item	Description	Price
DevOps Consulting - 30h Package	Redeemable within 4 months, Smallest billable unit: 30 minutes (half hour)	7'200 CHF
DevOps Consulting - 1h Package	Smallest billable unit: 30 minutes (half hour)	250 CHF
Application Monitoring	Monitoring of customer applications and services	on request
Security Monitoring	Vulnerability Scanning & Reporting	on request

Initial Response Time Objectives

Initial response time means the maximum time to get back to the customer. Initial response time objectives do not apply to any billing, invoice, or sales-related inquiry or cases.

Priority	Business Hours°	Non-Business Hours°¹
Critical	Within 2 hours	Within 4 hours
Normal	Within 4 hours	Within 12 hours
Low	Within 12 hours	Within 24 hours

° Business Hours Monday till Friday, 08:00 - 18:00 CET/CEST (excl. Saturday, Sunday, and common holidays) °¹ Non-Business Hours Monday till Friday, 18:00 - 08:00 CET/CEST (incl. Saturday, Sunday, and common holidays)

*¹ Minimum contract term: 12 months