Support

Overview
You can choose a Basic, Advanced, or Premium support plan to customize your Flow Cloud support experience for your business needs. The level of support that you select determines the severity that you can assign to support cases and the communication channel.
 
Basic Support
Advanced Support
Premium Support
Description
Included and good enough for non-critical environments in which traditional severities and response times aren't needed
Advanced Support is for environments with business-critical environments
Premium Support is designed for clients that operate business-critical 24×7 environments, which require highest priority of cases handling and a dedicated Technical Account Manager
Availability
24x7
24x7
24x7
Channel
Ticketing System
-
Ticketing System
-
Ticketing System
Phone
​Case severity​
Not applicable
Critical, Normal, Low
Critical, Normal, Low
Initial response time objectives
Best effort
Details​
Starting at < 2h
​Details​
Starting at < 30min
​Details​
Pricing
Free of charge
Included with cloud entitlement
Starting at 500 CHF per month and based on consumption
Starting at 5'000 CHF per month and based on consumption
If you want to upgrade your support plan, please contact our sales team.

Licenses

Billing FAQ

Last modified 3mo ago

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