Support

Economy, Business and First Support Plans

Overview

You can choose an Economy, Business, or First support plan to customize your Flow Cloud support experience for your business needs. The level of support that you select determines the severity that you can assign to support cases and the communication channel.

	Economy Support	Business Support	First Support
Description	Included and good enough for non-critical environments in which traditional severities and response times aren't needed	Business Support is for environments with business-critical environments	First Support is designed for clients that operate business-critical 24×7 environments, which require highest priority of cases handling and a dedicated Technical Account Manager
Availability	24x7	24x7	24x7
Channel	Ticketing System -	Ticketing System -	Ticketing System Phone
Case severity	Not applicable	Critical, Normal, Low	Critical, Normal, Low
Initial response time objectives	Best effort Details	Starting at < 2h Details	Starting at < 30min Details
Pricing	Free of charge Included with cloud entitlement	Starting at 500 CHF per month and based on consumption	Starting at 5'000 CHF per month and based on consumption

If you want to upgrade your support plan, please contact our sales team.