# Support

### Overview

You can choose an Economy, Business, or First support plan to customize your Flow Cloud support experience for your business needs. The level of support that you select determines the severity that you can assign to support cases and the communication channel.

<table><thead><tr><th width="181.04162394914908"> </th><th width="169.2626977935501">Economy Support</th><th width="195.7142857142857">Business Support</th><th>First Support</th></tr></thead><tbody><tr><td>Description</td><td>Included and good enough for non-critical environments in which traditional severities and response times aren't needed</td><td>Business Support is for environments with business-critical environments</td><td>First Support is designed for clients that operate business-critical 24×7 environments, which require highest priority of cases handling and a dedicated Technical Account Manager</td></tr><tr><td>Availability</td><td>24x7</td><td>24x7</td><td>24x7</td></tr><tr><td>Channel</td><td>Ticketing System<br>-</td><td>Ticketing System<br>-</td><td>Ticketing System<br>Phone</td></tr><tr><td><a href="../../support/case-severity-and-initial-response-times#severity-level-definition">Case severity</a></td><td>Not applicable</td><td>Critical, Normal, Low</td><td>Critical, Normal, Low</td></tr><tr><td>Initial response time objectives</td><td>Best effort<br><a href="../../support/case-severity-and-initial-response-times#basic-support-plan">Details</a></td><td><p>Starting at &#x3C; 2h</p><p><a href="../../support/case-severity-and-initial-response-times#advanced-support-plan">Details</a></p></td><td><p>Starting at &#x3C; 30min</p><p><a href="../../support/case-severity-and-initial-response-times#premium-support-plan">Details</a></p></td></tr><tr><td>Pricing</td><td><p><strong>Free of charge</strong></p><p>Included with cloud entitlement</p></td><td><strong>Starting at 500 CHF</strong> per month and based on consumption</td><td><strong>Starting at 5'000 CHF</strong> per month and based on consumption</td></tr></tbody></table>

{% hint style="info" %}
If you want to upgrade your support plan, please [contact our sales](https://flow.swiss/contact/#sales) team.
{% endhint %}


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