You can choose an Economy, Business, or First support plan to customize your Flow Cloud support experience for your business needs. The level of support that you select determines the severity that you can assign to support cases and the communication channel.
Included and good enough for non-critical environments in which traditional severities and response times aren't needed
Business Support is for environments with business-critical environments
First Support is designed for clients that operate business-critical 24×7 environments, which require highest priority of cases handling and a dedicated Technical Account Manager