Links

Support

Economy, Business and First Support Plans

Overview

You can choose an Economy, Business, or First support plan to customize your Flow Cloud support experience for your business needs. The level of support that you select determines the severity that you can assign to support cases and the communication channel.
Economy Support
Business Support
First Support
Description
Included and good enough for non-critical environments in which traditional severities and response times aren't needed
Business Support is for environments with business-critical environments
First Support is designed for clients that operate business-critical 24×7 environments, which require highest priority of cases handling and a dedicated Technical Account Manager
Availability
24x7
24x7
24x7
Channel
Ticketing System -
Ticketing System -
Ticketing System Phone
Not applicable
Critical, Normal, Low
Critical, Normal, Low
Initial response time objectives
Best effort Details
Starting at < 2h
Details
Starting at < 30min
Details
Pricing
Free of charge
Included with cloud entitlement
Starting at 500 CHF per month and based on consumption
Starting at 5'000 CHF per month and based on consumption
If you want to upgrade your support plan, please contact our sales team.
Last modified 3mo ago