Connect via Remote Desktop

For the best remote desktop experience to a cloud-hosted Mac device, we recommend the third-party tool AnyDesk, which is optimized for performance and includes client software for all major operating systems and platforms, like Windows, Linux, FreeBSD, ChromeOS, macOS, iOS, Android. With AnyDesk, you can easily connect from any other operating system.

  • Use the web console in the Control Panel to log in to your cloud-hosted Mac device. Please note that the default keyboard input source is set to U.S. English.

  • In the menu bar, click the Kandji logo, hover over Self Service, and choose Open. Alternatively, you can find the Self Service App in the Applications folder.

  • Within Self Service, find the AnyDesk App and click on Install. As soon as the installation is completed, that button will change to Open.

  • Open AnyDesk and complete the App setup. Finally, it is recommended to set a password for unattended access.

If you have a Mac and want to connect from it, it's even easier. You can use the macOS built-in "Screen Sharing" application and use the following information to connect to your Mac device on our platform. Please note that the default keyboard input source is set to U.S. English.




Hostname / IP


Public, Elastic-IP





macOS password set during the creation

Microsoft Remote Desktop

Unfortunately, the macOS does not support the Microsoft Remote Desktop Protocol (RDP), so we recommend all Windows users to use AnyDesk (see above).

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