Connect via Remote Desktop
For the best remote-desktop experience to a cloud-hosted Mac device, we recommend the third-party tool AnyDesk, which is optimized for performance and includes client software for all major operating systems and platforms, like Windows, Linux, FreeBSD, ChromeOS, macOS, iOS, Android. With AnyDesk, you can easily connect from any other operating system.
- Use the web console in Control Panel to log in to your cloud-hosted Mac device and enable AnyDesk for use. Please note that the default keyboard input source is set to U.S. English.
- Inside the Application folder, open the AnyDesk software which comes pre-installed by default and click on "Configure" to grant AnyDesk necessary permissions.
- Within System Preferences, check/activate the Anydesk box in Privacy sections Accessibility and Screen Recording. In some cases, the lock icon in the bottom left corner may need to be unlocked before you can activate it.
- Finally, it is recommended to set a password for unattended access.
On your local computer, download + install the appropriate AnyDesk client by using the following link: https://anydesk.com/en/downloads
For example, if you connect from a Windows PC, use the AnyDesk Windows client.
To establish the connection, use the AnyDesk Remote Desk ID of your cloud-hosted Mac device and enter it in AnyDesk on your local computer.
If you have a Mac and want to connect from it, it's even easier. You can use the macOS built-in "Screen Sharing" application and use the following information to connect to your Mac device on our platform. Please note that the default keyboard input source is set to U.S. English.
Hostname / IP
macOS password set during the creation
Unfortunately, the macOS does not support the Microsoft Remote Desktop Protocol (RDP), so we recommend all Windows users to use AnyDesk (see above).